Frequently Asked Questions
We’re here to answer your most pressing questions, always.
General Questions:
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Are your products suitable for all skin types?
Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin.
Are your products cruelty-free?
Absolutely. TerraHarvest Skincare products are 100% cruelty-free and never tested on animals.
Do your products contain any harmful chemicals?
No, all our products are free from parabens, sulfates, and other harmful chemicals. We use only natural and organic ingredients.
Product Usage:
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How often should I use each product?
Each product comes with specific usage instructions. Generally, cleansers and moisturizers can be used daily, while exfoliants should be used 2-3 times a week.
Can I use your products during pregnancy?
Our products are safe for use during pregnancy. However, we recommend consulting with your healthcare provider for personalized advice.
How should I layer my skincare products?
Start with the cleanser, followed by serum, then moisturizer. Always apply sunscreen during the day.
Orders and Shipping:
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How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track your order on our website.
What is your return policy?
We accept returns within 30 days of purchase. Please visit our Returns page for detailed instructions.
Do you offer international shipping?
Currently, we ship only within the United States. We plan to offer international shipping soon.
Subscription Services:
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How does the subscription service work?
Subscribe to your favorite products and receive them at your preferred frequency with a discount. Manage your subscription through your account.
Can I cancel my subscription anytime?
Yes, you can cancel or modify your subscription anytime through your account settings.
Contact Us:
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How can I contact customer support?
You can reach us via email at support@terraharvestskincare.com or through our Contact Us page.
What if I have a problem with my order?
Please contact our customer support team immediately if you have any issues with your order, and we will assist you promptly.